General Questions
1. What is a concierge cigar bar service?
Our concierge cigar bar service provides a luxurious cigar experience tailored for events, including premium cigars, expert guidance, and a sophisticated setup.
2. Who is this service for?
This service is ideal for weddings, corporate events, private parties, and any celebration where a refined cigar experience adds to the ambiance.
3. What types of events do you cater to?
We cater to a variety of events, including weddings, bachelor parties, corporate gatherings, holiday celebrations, and more.
4. Do you provide cigars, or can we bring our own?
We offer a curated selection of premium cigars for your event. However, if you prefer, you may provide your own cigars. (Please e-mail us for more information)

Booking and Customization
5. How far in advance should I book?
We recommend booking at least 4-6 weeks in advance to secure your date, especially during peak event seasons.
6. Can we customize the cigar selection?
We offer our own handpicked selection of premium brands and quality cigars, carefully curated to provide a luxurious experience. If you have specific requests, we are happy to discuss options to accommodate your preferences.
7. What is included in the service?
Our service includes premium cigars, a professional cigar sommelier, all necessary equipment, and a beautifully designed cigar bar setup.
8. Can you provide cigars for non-smokers or beginners?
Yes, we offer milder cigars and expert recommendations to ensure everyone can enjoy the experience.

Logistics and Requirements
9. Do you travel to events outside of your local area?
Yes, we are happy to travel. Travel fees may apply for events outside our standard service area.
10. What space or setup requirements do you have?
We require a well-ventilated outdoor or designated smoking area with enough space for the bar setup and guest interaction.
11. Do you offer indoor services?
Indoor setups depend on the venue’s smoking policy. Please confirm with your venue beforehand.

Pricing and Payments
12. How much does the service cost?
We provide transparency by including all costs in each package, as detailed in our package options. There are no hidden fees, so you know exactly what to expect.
13. Do you require a deposit?
We do not require a deposit. However, full payment is required upfront to confirm your booking and ensure a seamless experience on the day of your event.
14. What is your cancellation policy?
We offer a full refund for cancellations made within 15 days of booking. For cancellations made after 15 days, only 50% of the total payment will be refunded.

Event Day
15. What happens on the day of the event?
Our team arrives early to set up the cigar bar, ensures everything is prepared, and provides on-site guidance throughout the event.
16. Do you offer cigar rolling demonstrations?
Yes, we can arrange for a cigar roller to perform live at your event. Please inquire for availability and pricing.
17. Can you pair cigars with beverages?
Certainly! We can recommend pairings with wines, spirits, or other beverages to enhance the experience.
18. How long will the service last at the event?
Each package includes a set service duration, clearly outlined in our package details. If additional time is required beyond the included duration, extra hours selections are available to chose from.

Other Questions
19. Do you offer other customizations?
Yes, we provide options for personalized cigar labels to go with each package.
20. Is the service compliant with local smoking laws?
We strictly adhere to all local laws and regulations regarding smoking and tobacco products